RETURN AND REFUND POLICY

RETURN & REFUND POLICY

Effective Date: July 20, 2026

This Return & Refund Policy ("Policy") governs all refund and chargeback matters for services provided by Inspector Website Builder LLC, a North Carolina limited liability company ("Company," "we," "us," or "our"), to home inspection businesses ("Client" or "you"). This Policy applies to all services offered by Company, including website design services, social media services, and SEO & blogging services. By purchasing our services, you acknowledge that you have read, understood, and agreed to be bound by this Policy. All sales are final once services begin or payment is processed, except as expressly provided below.

The specific prices, plans, and deliverables for each service are those displayed on Company's website and at checkout at the time of purchase. This Policy applies regardless of the price or plan selected, and pricing is subject to change without amendment to this Policy.

I. WEBSITE DESIGN SERVICES

A. No Refunds
All fees paid for website design services are final and non-refundable upon receipt of payment by Company, except as provided in Section I.B. Client agrees that the price paid at checkout constitutes full and complete compensation for all website design services, and that no refunds shall be issued for reasons including but not limited to: dissatisfaction with services rendered; changes in Client's business circumstances; technical difficulties or incompatibilities; or any other reason not expressly stated herein.

B. Undelivered Work and Company-Granted Refunds
If Company terminates a project without cause before delivering the initial website design, Company will refund the portion of the price attributable to undelivered work. In addition, Company may, in its sole and absolute discretion, elect to grant a refund in other circumstances. Any refund granted may be reduced by processing fees as determined by the payment processor at the time the refund is processed. A discretionary refund does not create any expectation of future refunds.

C. Chargebacks
All sales are final. If Client initiates a chargeback, reversal, or payment dispute for website design services Company has performed as agreed, Client agrees this constitutes a material breach, and Company may pursue all available remedies, including recovery of the disputed amount plus reasonable costs of collection and attorneys' fees where permitted by law. Nothing in this Policy limits any rights Client may have under applicable law to dispute billing errors or unauthorized charges.

II. SOCIAL MEDIA SERVICES

A. No Refunds Upon Commencement
Social media services are billed monthly in advance on a recurring basis. All fees are final and non-refundable once a billing period has begun, and no refunds are issued for reasons including but not limited to: early termination; unused portions of a paid billing period; failure to utilize services during any billing period; changes in Client's business circumstances; or any other reason not expressly stated herein.

B. Service Plan Fees
Social media services are offered in tiered monthly subscription plans. The monthly fee is the amount displayed for the selected plan at checkout at the time of purchase, which is binding for that subscription. Fees are charged automatically to Client's payment method on file on a monthly recurring basis, and the subscription automatically renews each month, until cancelled in accordance with Section II.C.

C. Cancellation
Client may cancel at any time by emailing natasha@inspectorwebsitebuilder.com. Cancellation takes effect at the end of the then-current billing period; services continue through that period, no further charges are made after the current period, and no prorated refund is issued for the current period.

D. Chargebacks
All sales are final. If Client initiates a chargeback, reversal, or payment dispute for social media services Company has performed as agreed, Client agrees this constitutes a material breach, and Company may pursue all available remedies, including suspension or termination of services and recovery of the disputed amount plus reasonable costs of collection and attorneys' fees where permitted by law. Nothing in this Policy limits any rights Client may have under applicable law to dispute billing errors or unauthorized charges.

III. SEO & BLOGGING SERVICES

A. No Refunds Upon Commencement
SEO & blogging services ("Inspector SEO & Content") are billed monthly in advance on a recurring basis. All fees are final and non-refundable once a billing period has begun, and no refunds are issued for reasons including but not limited to: early termination; the absence of any particular search ranking, traffic, lead, or revenue result; unused portions of a paid billing period; changes in Client's business circumstances; or any other reason not expressly stated herein.

B. Service Plan Fees
SEO & blogging services are offered in tiered monthly subscription plans. The monthly fee is the amount displayed for the selected plan at checkout at the time of purchase, which is binding for that subscription. Fees are charged automatically on a monthly recurring basis, and the subscription automatically renews each month, until cancelled in accordance with Section III.C.

D. Chargebacks
All sales are final. If Client initiates a chargeback, reversal, or payment dispute for SEO & blogging services Company has performed as agreed, Client agrees this constitutes a material breach, and Company may pursue all available remedies, including suspension or termination of services and recovery of the disputed amount plus reasonable costs of collection and attorneys' fees where permitted by law. Nothing in this Policy limits any rights Client may have under applicable law to dispute billing errors or unauthorized charges.

IV. THIRD-PARTY SERVICES AND FEES

A. Disclaimer of Responsibility
Company expressly disclaims all responsibility for fees, charges, billing practices, or refund policies of third-party service providers, including but not limited to Wix.com and Google and their affiliated entities. This includes, without limitation: Wix.com website hosting, domain registration and transfer, Social Media Upgrade subscriptions, and email services; and any other products, services, or subscriptions offered by any third party.

B. Client Responsibility for Third-Party Services
Client bears sole responsibility for managing its third-party accounts and billing, complying with third-party terms and refund policies, directing all third-party billing inquiries and disputes to the applicable provider, and maintaining its accounts in good standing. Company has no liability for any disputes, chargebacks, or refund requests related to third-party services.

V. PAYMENT TERMS

A. Authorization to Charge
By providing payment information and completing a purchase, Client authorizes Company to charge Client's designated payment method for: one-time fees for website design services; recurring monthly subscription fees for social media and SEO & blogging services; and any additional services purchased by Client.

B. Automatic Recurring Billing
For all subscription services, Client agrees that fees shall be charged automatically on a monthly recurring basis, and the subscription automatically renews each month, until Client cancels in accordance with the applicable service agreement. Company will notify Client by email at least thirty (30) days before any change to a recurring fee takes effect; continued use after the effective date constitutes acceptance, and Client may cancel before then.

C. Failed or Declined Payments
If any payment is declined, fails, or is otherwise unsuccessful: subscription services may be suspended without notice; Company may terminate services for non-payment; and Client remains liable for all outstanding fees and charges.

VI. DISPUTE RESOLUTION

A. Duty to Notify
Prior to initiating any formal dispute or legal proceeding, Client agrees to notify Company in writing via email to natasha@inspectorwebsitebuilder.com and provide a reasonable opportunity to resolve the concern.

B. Good Faith Efforts
Company commits to good-faith efforts to resolve legitimate billing disputes and service concerns. Nothing in this section creates any obligation to issue refunds contrary to this Policy.

VII. AMENDMENTS AND MODIFICATIONS

Company reserves the right to amend this Policy from time to time. Company will post the updated Policy at https://www.inspectorwebsitebuilder.com/return-refund-policy and, for any material change affecting an active subscription, will provide notice by email to the address on file. Client's continued use of Company's services after the effective date constitutes acceptance.

VIII. SEVERABILITY
If any provision of this Policy is held invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect.

IX. GOVERNING LAW AND VENUE
This Policy is governed by the laws of the State of North Carolina, without regard to its conflicts of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Raleigh, North Carolina, and Client consents to personal jurisdiction in such courts.

X. ENTIRE AGREEMENT
This Policy, together with any applicable service agreements between Client and Company, constitutes the entire agreement between the parties with respect to refunds and returns and supersedes all prior understandings regarding the same subject matter.

XI. CONTACT INFORMATION
Inspector Website Builder LLC
Email: natasha@inspectorwebsitebuilder.com
Website: https://www.inspectorwebsitebuilder.com

BY PURCHASING SERVICES FROM INSPECTOR WEBSITE BUILDER LLC, CLIENT ACKNOWLEDGES THAT CLIENT HAS READ THIS POLICY IN ITS ENTIRETY, UNDERSTANDS ITS TERMS, AND AGREES TO BE LEGALLY BOUND THEREBY.