RETURN AND REFUND POLICY
RETURN & REFUND POLICY
Effective Date: May 29, 2026
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This Return & Refund Policy ("Policy") governs all refund and chargeback matters for services provided by Inspector Website Builder LLC, a North Carolina limited liability company ("Company," "we," "us," or "our"), to home inspection businesses ("Client" or "you"). This Policy applies to all services offered by Company, including website design services, social media services, and SEO & blogging services. By purchasing our services, you acknowledge that you have read, understood, and agreed to be bound by this Policy. All sales are final once services begin or payment is processed.
The specific prices, plans, and deliverables for each service are those displayed on Company's website and at checkout at the time of purchase. This Policy applies regardless of the price or plan selected, and pricing is subject to change without amendment to this Policy.
I. WEBSITE DESIGN SERVICES
A. No Refunds
All fees paid for website design services are final and non-refundable upon receipt of payment by Company. Client agrees that the price paid at checkout constitutes full and complete compensation for all website design services, and that no refunds shall be issued for any reason whatsoever, including but not limited to: dissatisfaction with services rendered; failure to complete the project; changes in Client's business circumstances; technical difficulties or incompatibilities; or any other reason not expressly stated herein.
B. Company-Granted Refunds
Notwithstanding Section I.A., Company may, in its sole and absolute discretion, elect to grant a refund. Any refund granted shall be subject to deduction of processing fees as determined by the Wix Processing system at the time the refund is processed. The decision to grant a refund rests entirely within Company's discretion and does not create any expectation of future refunds.
C. Waiver of Chargeback Rights
By accepting this Policy and remitting payment for website design services, Client expressly waives all rights to request or demand a refund from Company, or to initiate, file, or pursue any chargeback, reversal, or dispute with Client's financial institution, credit card company, or payment processor. Any attempt to initiate a chargeback following acceptance of this Policy constitutes a material breach of contract, in which event Company reserves all rights and remedies available at law or in equity, including pursuing legal action, seeking damages, reporting the chargeback to appropriate authorities, and recovering all costs of collection, including reasonable attorneys' fees and court costs.
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II. SOCIAL MEDIA SERVICES
A. No Refunds Upon Commencement
All fees paid for social media services are final and non-refundable once services have commenced. Monthly subscription fees are charged in advance on a recurring basis, and no refunds shall be issued for any reason whatsoever, including but not limited to: early termination; dissatisfaction with services rendered; unused portions of prepaid billing periods; failure to utilize services during any billing period; changes in Client's business circumstances; or any other reason not expressly stated herein.
B. Service Plan Fees
Social media services are offered in tiered monthly subscription plans. The monthly subscription fee for each plan is the amount displayed for the selected plan at checkout at the time of purchase, which is the binding price for that subscription. Fees are charged automatically to Client's payment method on file on a monthly recurring basis until cancelled in accordance with Section II.C.
C. Termination Without Refund
Client may terminate social media services by providing thirty (30) days' prior written notice via email to natasha@inspectorwebsitebuilder.com. Notwithstanding such termination: Client remains liable for all fees through the end of the then-current billing period; no prorated refunds shall be issued for any unused portion; services continue through the conclusion of the paid billing period; and all obligations under the applicable service agreement survive termination.
D. Waiver of Chargeback Rights
By accepting this Policy and remitting payment for social media services, Client expressly waives all rights to initiate, file, or pursue any chargeback, reversal, or dispute. Any attempt to initiate a chargeback constitutes a material breach, in which event Company reserves all rights and remedies, including immediate suspension or termination of all services, pursuing legal action, seeking damages, reporting the chargeback to appropriate authorities, and recovering all costs of collection, including reasonable attorneys' fees and court costs.
III. SEO & BLOGGING SERVICES
A. No Refunds Upon Commencement
All fees paid for SEO & blogging services ("Inspector SEO & Content") are final and non-refundable once services have commenced. Monthly subscription fees are charged in advance on a recurring basis, and no refunds shall be issued for any reason whatsoever, including but not limited to: early termination; dissatisfaction with services rendered; the absence of any particular search ranking, traffic, lead, or revenue result; unused portions of prepaid billing periods; changes in Client's business circumstances; or any other reason not expressly stated herein.
B. Service Plan Fees
SEO & blogging services are offered in tiered monthly subscription plans. The monthly subscription fee for each plan is the amount displayed for the selected plan at checkout at the time of purchase, which is the binding price for that subscription. Fees are charged automatically on a monthly recurring basis until cancelled in accordance with Section III.C.
C. Termination Without Refund
Client may terminate SEO & blogging services by providing thirty (30) days' prior written notice via email to natasha@inspectorwebsitebuilder.com. Client remains liable for all fees through the end of the then-current billing period, services continue through that period, no prorated refunds are issued for any unused portion, and all obligations under the applicable service agreement survive termination.
D. Waiver of Chargeback Rights
By accepting this Policy and remitting payment for SEO & blogging services, Client expressly waives all rights to initiate, file, or pursue any chargeback, reversal, or dispute. Any attempt to initiate a chargeback constitutes a material breach, in which event Company reserves all rights and remedies, including immediate suspension or termination of all services, pursuing legal action, seeking damages, reporting the chargeback to appropriate authorities, and recovering all costs of collection, including reasonable attorneys' fees and court costs.
IV. THIRD-PARTY SERVICES AND FEES
A. Disclaimer of Responsibility
Company expressly disclaims all responsibility for fees, charges, billing practices, or refund policies of third-party service providers, including but not limited to Wix.com and Google and their affiliated entities. This includes, without limitation: Wix.com website hosting, domain registration and transfer, Social Media Upgrade subscriptions, and email services; and any other products, services, or subscriptions offered by any third party.
B. Client Responsibility for Third-Party Services
Client bears sole responsibility for managing its third-party accounts and billing, complying with third-party terms and refund policies, directing all third-party billing inquiries and disputes to the applicable provider, and maintaining its accounts in good standing. Company has no liability for any disputes, chargebacks, or refund requests related to third-party services.
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V. PAYMENT TERMS
A. Authorization to Charge
By providing payment information and completing a purchase, Client authorizes Company to charge Client's designated payment method for: one-time fees for website design services; recurring monthly subscription fees for social media and SEO & blogging services; and any additional services purchased by Client.
B. Automatic Recurring Billing
For all subscription services, Client agrees that fees shall be charged automatically on a monthly recurring basis until Client cancels in accordance with the applicable service agreement.
C. Failed or Declined Payments
If any payment is declined, fails, or is otherwise unsuccessful: subscription services may be immediately suspended without notice; Company may assess late or service-restoration fees at its discretion; Company may terminate services for non-payment; and Client remains liable for all outstanding fees and charges.
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VI. DISPUTE RESOLUTION
A. Duty to Notify
Prior to initiating any formal dispute, chargeback, or legal proceeding, Client agrees to notify Company in writing via email to natasha@inspectorwebsitebuilder.com and provide a reasonable opportunity to resolve the concern.
B. Good Faith Efforts
Company commits to good-faith efforts to resolve legitimate billing disputes and service concerns. Nothing in this section waives Company's rights under this Policy or creates any obligation to issue refunds contrary to its terms.
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VII. AMENDMENTS AND MODIFICATIONS
Company reserves the right to amend this Policy at any time. Amendments become effective immediately upon posting to https://www.inspectorwebsitebuilder.com/return-refund-policy. Client's continued use of Company's services following any amendment constitutes acceptance. Client is responsible for reviewing this Policy to remain informed of changes.
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VIII. SEVERABILITY
If any provision of this Policy is held invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect.
IX. GOVERNING LAW AND VENUE
This Policy is governed by the laws of the State of North Carolina, without regard to its conflicts of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Raleigh, North Carolina, and Client consents to personal jurisdiction in such courts.
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X. ENTIRE AGREEMENT
This Policy, together with any applicable service agreements between Client and Company, constitutes the entire agreement between the parties with respect to refunds and returns and supersedes all prior understandings regarding the same subject matter.
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XI. CONTACT INFORMATION
Inspector Website Builder LLC
Email: natasha@inspectorwebsitebuilder.com
Website: https://www.inspectorwebsitebuilder.com
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BY PURCHASING SERVICES FROM INSPECTOR WEBSITE BUILDER LLC, CLIENT ACKNOWLEDGES THAT CLIENT HAS READ THIS POLICY IN ITS ENTIRETY, UNDERSTANDS ITS TERMS, AND AGREES TO BE LEGALLY BOUND THEREBY.