RETURN AND REFUND POLICY

Effective Date: January 2, 2026

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This Return & Refund Policy governs all refund and chargeback matters for services provided by Inspector Website Builder LLC, a North Carolina limited liability company ("Company," "we," "us," or "our"), to home inspection businesses ("Client" or "you"). This policy applies to both website design services and social media management services. By purchasing our services, you acknowledge that you have read, understood, and agreed to be bound by this policy. Please note that all sales are final once services begin or payment is processed.

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I. WEBSITE DESIGN SERVICES

 

A. No Refunds

All fees paid for website design services shall be final and non-refundable upon receipt of payment by Company. Client expressly acknowledges and agrees that payment of three hundred ninety-nine dollars ($399.00) USD constitutes full and complete compensation for all website design services to be rendered under the applicable agreement, and that no refunds shall be issued for any reason whatsoever, including but not limited to:

• Dissatisfaction with services rendered

• Failure to complete the project

• Changes in Client's business circumstances

• Technical difficulties or incompatibilities

• Any other reason not expressly stated herein

 

B. Company-Granted Refunds

Notwithstanding the provisions of Section I.A., Company may, in its sole and absolute discretion, elect to grant a refund to Client. In such event, any refund granted shall be subject to deduction of processing fees as determined by the Wix Processing system at the time the refund is processed. Client acknowledges that the decision to grant a refund rests entirely within Company's discretion and does not constitute a waiver of this Policy or create any expectation of future refunds.

 

C. Waiver of Chargeback Rights

By accepting this Policy and remitting payment for website design services, Client hereby expressly waives any and all rights to:

1. Request or demand a refund from Company

2. Initiate, file, or pursue any chargeback, reversal, or dispute with Client's financial institution, credit card company, or payment processor

Client acknowledges and agrees that any attempt to initiate a chargeback following acceptance of this Policy shall constitute a material breach of contract. In the event of such breach, Company reserves all rights and remedies available at law or in equity, including but not limited to:

 

• Pursuing legal action to recover all amounts due

• Seeking damages for breach of contract

• Reporting the fraudulent chargeback to appropriate authorities

• Recovering all costs of collection, including reasonable attorney's fees and court costs

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II. SOCIAL MEDIA MANAGEMENT SERVICES

 

A. No Refunds Upon Commencement

All fees paid for social media management services shall be final and non-refundable once services have commenced. Client expressly acknowledges and agrees that monthly subscription fees are charged in advance on a recurring basis and that no refunds shall be issued for any reason whatsoever, including but not limited to:

• Early termination of services

• Dissatisfaction with services rendered

• Unused portions of prepaid billing periods

• Failure to utilize services during any billing period

• Changes in Client's business circumstances

• Any other reason not expressly stated herein

 

B. Service Plan Fees

The monthly subscription fees for social media management services are as follows:

• Good Plan: Ninety-nine dollars ($99.00) USD per month

• Better Plan: One hundred ninety-nine dollars ($199.00) USD per month

• Best Plan: Two hundred ninety-nine dollars ($299.00) USD per month

These fees shall be charged automatically to Client's payment method on file on a monthly recurring basis until such time as services are cancelled in accordance with Section II.C.

 

C. Termination Without Refund

Client may terminate social media management services at any time by providing thirty (30) days prior written notice via electronic mail to natasha@inspectorwebsitebuilder.com. Notwithstanding such termination:

1. Client shall remain liable for all fees through the end of the then-current billing period

2. No prorated refunds shall be issued for any unused portion of the billing period

3. Services shall continue to be rendered through the conclusion of the paid billing period

4. All obligations and responsibilities of Client under the applicable service agreement shall survive termination

 

D. Waiver of Chargeback Rights

By accepting this Policy and remitting payment for social media management services, Client hereby expressly waives any and all rights to initiate, file, or pursue any chargeback, reversal, or dispute with Client's financial institution, credit card company, or payment processor.

Client acknowledges and agrees that any attempt to initiate a chargeback following acceptance of this Policy shall constitute a material breach of contract. In the event of such breach, Company reserves all rights and remedies available at law or in equity, including but not limited to:

• Immediate suspension or termination of all services

• Pursuing legal action to recover all amounts due

• Seeking damages for breach of contract

• Reporting the fraudulent chargeback to appropriate authorities

• Recovering all costs of collection, including reasonable attorney's fees and court costs

 

III. THIRD-PARTY SERVICES AND FEES

 

A. Disclaimer of Responsibility

Company expressly disclaims any and all responsibility for fees, charges, billing practices, or refund policies of third-party service providers, including but not limited to Wix.com and its affiliated entities. Third-party services for which Company bears no responsibility include, without limitation:

• Wix.com website hosting services

• Wix.com domain name registration and transfer services

• Wix.com Social Media Upgrade subscriptions

• Wix.com email services

• Any other products, services, or subscriptions offered by Wix.com

 

B. Client Responsibility for Third-Party Services

Client acknowledges and agrees that Client bears sole responsibility for:

1. Managing Client's Wix.com account and associated billing

2. Understanding and complying with Wix.com's terms of service and refund policies

3. Directing all billing inquiries, disputes, and refund requests to Wix.com

4. Maintaining Client's Wix.com account in good standing

Company shall have no liability whatsoever for any disputes, chargebacks, or refund requests related to third-party services.

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IV. PAYMENT TERMS

 

A. Authorization to Charge

By providing payment information and completing a purchase transaction, Client hereby authorizes Company to charge Client's designated credit card, debit card, or other payment method for:

1. One-time fees for website design services

2. Recurring monthly subscription fees for social media management services

3. Any additional services purchased by Client

 

B. Automatic Recurring Billing

For social media management services, Client acknowledges and agrees that subscription fees shall be charged automatically to Client's payment method on file on a monthly recurring basis until such time as Client cancels services in accordance with the applicable service agreement.

 

C. Failed or Declined Payments

In the event that any payment is declined, fails to process, or is otherwise unsuccessful:

1. Social media management services may be immediately suspended without notice

2. Company may assess late fees or service restoration fees at Company's discretion

3. Company reserves the right to terminate services for non-payment

4. Client shall remain liable for all outstanding fees and charges

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V. DISPUTE RESOLUTION

 

A. Duty to Notify

Prior to initiating any formal dispute, chargeback, or legal proceeding, Client agrees to notify Company in writing via electronic mail to natasha@inspectorwebsitebuilder.com and provide Company with a reasonable opportunity to address and resolve the concern.

 

B. Good Faith Efforts

Company commits to making good faith efforts to resolve legitimate billing disputes and service concerns. However, nothing in this section shall be construed as waiving Company's rights under this Policy or creating any obligation to issue refunds contrary to the terms herein.

 

VI. AMENDMENTS AND MODIFICATIONS

Company reserves the right to amend, modify, or update this Policy at any time and for any reason. Any such amendments shall become effective immediately upon posting to Company's website at https://www.inspectorwebsitebuilder.com/return-refund-policy. Client's continued use of Company's services following any amendment constitutes Client's acceptance of and agreement to be bound by the amended Policy. Client is responsible for regularly reviewing this Policy to remain informed of any changes.

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VII. SEVERABILITY

If any provision of this Policy is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such determination shall not affect the validity, legality, or enforceability of any other provision hereof, and all remaining provisions shall remain in full force and effect.

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VIII. GOVERNING LAW AND VENUE

This Policy shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflicts of law principles. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in Raleigh, North Carolina, and Client hereby consents to personal jurisdiction in such courts.

 

IX. ENTIRE AGREEMENT

This Policy, together with any applicable service agreements between Client and Company, constitutes the entire agreement between the parties with respect to refunds and returns and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to the subject matter hereof.

 

X. CONTACT INFORMATION

Questions regarding this Policy should be directed to:

Inspector Website Builder LLC
Email: natasha@inspectorwebsitebuilder.com
Website: https://www.inspectorwebsitebuilder.com

 

ACKNOWLEDGMENT AND ACCEPTANCE

 

BY PURCHASING SERVICES FROM INSPECTOR WEBSITE BUILDER LLC, CLIENT  ACKNOWLEDGES THAT CLIENT HAS READ THIS POLICY IN ITS ENTIRETY, UNDERSTANDS ITS TERMS, AND AGREES TO BE LEGALLY BOUND THEREBY.